Frequently Asked Questions
What are your turnaround times? Our standard turnaround time is 3-5 working days on most products, however some items such as our NCR pads may take a little longer. Need something quickly? No problem, we can offer a 2-day turnaround for most digital printing jobs at a small additional fee. For the most urgent jobs, a same day turnaround can be arranged, however this is for digital printing jobs only and a priority turnaround fee will be applied.
Can you deliver? We ask that all printing jobs are collected from our premises in Delamare Road, Cheshunt, however we can arrange for delivery via courier at an additional cost. Please ask us for more information.
Can I supply my own artwork? Yes, however your artwork must be supplied as a high resolution, print ready pdf file, with the colours set as CMYK. There should also be crop marks and bleed included on the file. Please call or email if you require any more information or are unsure of anything and we’ll be happy to help. We can work with most file formats to make your artwork print ready, however there will be a small charge for this. Alternatively, we can create the artwork for you from scratch to ensure optimum reproduction and peace of mind. Get in touch and we’ll give you a quote.
What payment methods do you take? Unless you are a pre-agreed Account Customer, payment is required in full, up front before any work is started. We can accept payment by cash, cheque, BACS or debit/credit card (including American Express). For all card payments, a 2% surcharge will be added on to the total cost of the order.
Do you sustainable materials? Our paper supplier is accredited under the FSC and PEFC schemes. Please ask us if you require more information.